1Eligibility

We accept return or exchange requests only for defective items, within 72 hours of receiving your order.

2Non-returnable items

• Items bought on sale or promotion
• Items that are worn, washed or altered
• Items that are not defective

3How to request

Contact us at jiehaghazalicollection@gmail.com or WhatsApp 012-348 4720 within 72 hours of delivery, with your order number and clear photos or an unboxing video showing the defect.

4Refunds

Approved refunds are returned to your original payment method through our payment processor. Processing time depends on your bank or payment provider. Shipping fees are non-refundable.

5Shipping for returns

If the item is defective, we cover the return shipping.

6Exchanges

Exchanges are available for defective items only, subject to stock availability. We do not offer exchanges for size or colour changes.